Use cases
Write the job down once. Ezro does it every time.
Each one is a job written as a procedure in plain words, with the run Ezro did from it. Examples we wrote to show the work, not customer case studies.
[ WhatsApp · Tenant, Unit B4 ] Parkside Court
- Tenant
The kitchen tap in B4 has been dripping since yesterday. Can someone come?
- Ezro
Thanks for telling us. I’ve logged it as job #3317. Ben, our plumber, can come tomorrow between 10:00 and 12:00. Will someone be home?
- Tenant
Yes, I’m home all morning.
[ Run · Repair requests ] 18:07
Booked Ben for tomorrow between 10:00 and 12:00 Google Sheets · Contractors, Ben
Done by Ezro
Read this use caseAll use cases
6 use cases in 6 fieldsProcurement, 1 use case
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Materials for site, sent from the yard without the back-and-forth
Done Request confirmed and a transfer of 60 bags raised from the main yard to the site for Thursday.
Hospitality, 1 use case
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Room enquiries answered, quoted and held in one chat
Done Room 6 held for two nights at £90 a night, and the guest has the details in the chat.
Logistics, 1 use case
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Where is my consignment? Answered from the dispatch sheet
Done The customer has the last checkpoint and the expected delivery window, straight from the dispatch sheet.
Finance, 1 use case
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“We’ve paid” checked against the bank sheet before anyone chases
Done The customer knows the payment has arrived, and no reminder is sent for an invoice already paid.
Property, 1 use case
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Tenant repair requests logged and scheduled on WhatsApp
Done Job #3317 logged and Ben booked for tomorrow morning, and the tenant has the time in the chat.
Support, 1 use case
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Return requests inside the return window, booked in one chat
Done Return booked and the customer told how it goes back. The refund follows once finance sees the item.
No use case matches that yet. If your team can explain the job, Ezro can follow it.